FAQ

Does every Jingle Box have the same items?

Simply put, no, but they are all awesome! We know all kiddos are unique, so we're happy to customize their surprise boxes for them. If you want to avoid box bickering when oredering multiple boxes, let us know when you order that you need identical items in each box. Shoot us a message and we'll make it happen! We can't predict shipping and vendor hiccups, though. So, we might have to swap it for something else. But don't worry, our super-cool Box Design, Good List Certificates, Medals, and Digital Scavenger Hunts are always in stock, since we make those in-house. We promise to create an unforgettable experience for your kiddos!
Can I get a replacement box if my child's name is spelled incorrectly?

Oops! Filled out the form wrong and now your certificate is all mixed up? Don't sweat it, we've got you covered. We'll zip over a shiny new certificate for you, free of charge, so you can print it off and pop it onto your gift box. But if you'd prefer to have a fresh box, you'll have to cover the cost for the replacement box and the shipping fees - no worries though, this saves you from paying return shipping and then replacement shipping fees! Now, if the goof was on our end, we'll send you a new box or email a certificate - whichever you need - without any hassle, so you can make sure your gift arrives right on time. Quick tip: The sooner you let us know about the mistake, the more options we have to help you out. Just give us a holler!
What is the email for returns, questions, or issues?

Please email support@camptasticdivas.com. This is our parent company email. If you do not hear back from anyone within 48hrs, email a 2nd time. Make sure to put Jingle Box as the Subject so it gets filtered to the correct department.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.